Refund Policy

Refund Policy

At Rick Moore Plumbing, we are committed to delivering exceptional plumbing services to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. Please read carefully to understand your rights and obligations under this policy.

1. Service Guarantee

We strive to provide high-quality plumbing services. If you are not completely satisfied with the service provided, please contact us within **7 days of service completion**. We will do our best to resolve the issue promptly, either by redoing the work at no additional charge or by offering a partial refund depending on the situation.

2. Refund Eligibility

Refunds are available under the following conditions:

• If the service was not performed as agreed or did not meet the standards outlined during the initial consultation.
• If the service was completed but the issue persists and we are unable to fix it after reasonable efforts.
• If the refund request is made within **7 days** after the service was completed.

Refund requests must be submitted in writing to info@MoorePlumbingCo.com along with a detailed description of the issue and any supporting documentation.

3. Non-Refundable Services

The following services are **not eligible for a refund**:

• Services where customer changes the scope of work after the work has started or completed.
• Emergency plumbing services where work was necessary and performed outside of standard operating hours.
• Materials or products purchased as part of the service (e.g., pipes, fixtures), as these are non-returnable once installed.
• Prepaid services that have already been scheduled and completed.

4. Refund Process

To request a refund, please follow these steps:

• Contact us within **7 days** of service completion.
• Provide a detailed description of the issue, including any receipts, invoices, or photos related to the service provided.
• Once we review the request, we will contact you to discuss possible resolutions, including a refund or rework of the service.

Refunds, if approved, will be processed to the original payment method and may take up to **7-10 business days** to appear in your account depending on your financial institution.

5. Dispute Resolution

If there is a dispute regarding our refund policy, both parties agree to attempt to resolve the matter amicably. If a resolution cannot be reached, the dispute may be subject to mediation or arbitration, as required under applicable laws in the state of **[State]**.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at info@MoorePlumbingCo.com. We are committed to providing exceptional service and resolving any concerns you may have in a timely manner.